Getting the AMS Support You Deserve
It’s easy to short-change the conversation about support and ongoing training with a prospective AMS vendor. Our industry-leading support team came up with 12 questions associations should be asking in the AMS shopping process to make sure you’ll get the responsive, effective AMS support your team needs. It’s easy to scan, save for later, and share with your team now. Take a copy of our AMS Support Essentials with you today.
Chris Capistran
President, Cobalt
What We’ve Covered
With this quick guide to getting better AMS support, in less than 5 minutes, you’ll be up to speed on detailed questions your team can use with AMS vendors to cover:
- Setting expectations for support response times and what satisfactory resolution looks like
- Understanding a vendor’s essential support processes
- Is this vendor really going to be proactive with preventative maintenance and support protocols?
- Why their support team should play a critical role in your AMS implementation project
- On-going training after your go-live
Why Associations Trust Our Support Team
You’re In Good Company
What Our Association Partners Say
Everything we’ve compiled in this AMS Support resource comes from a team with an uncommon commitment to responsiveness, transparency, and resolve to push through whatever we need to until your team is satisfied. In this quick video, Monica Alston, Cobalt’s Associate Director of Customer Success & Support, talks about the credibility her team earns with the association partners who depend on us.
