Introducing Voice of the Customer Unless you truly understand your customer’s experience, you can keep losing...
Earlier this month I published an article about how Microsoft’s Dynamics 365, which Microsoft rolled out in late...
Scenario: You are at the end of a project that is just about to go live, and one of the last items on your list is...
Early last year I wrote an article about how it was time for associations to do away with what I called “vanity...
For years now, many small-to-medium-sized businesses (SMBs) have had to make a difficult decision, and that is whether...
In my opinion, Microsoft CRM’s greatest feature is that is solely designed to operate in a browser. This allows for a...
For the past several years, Cobalt, the software company I founded and run as CEO, has put on quarterly staff events...
Earlier this year, Microsoft acquired LinkedIn for $26.2 billion, and while some may assume it was simply because...
Considering cloud-based association management software options? It’s hard to find an industry these days that...
When troubleshooting a Dynamics CRM installation, there are a number of different logs that can be useful to users....
If you sell any kind of product or service, no matter how simple, your customers will encounter problems that need to...
It’s not always easy to tell when you should adopt a new piece of technology or upgrade to a more recent version of...
Cobalt is now part of Momentive Software!
