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Cobalt’s Certification Management Suite is the most comprehensive certification management system on the market. The focus of our system is streamlining and automating your entire certification process and give you complete control to manage and analyze the data related to your program.
Our suite includes a sophisticated customer relationship management (CRM) system for your staff to use, combined with a self-service web portal for your customers and external business partners.
The CRM technology gives you the powerful tools you need to provide superior customer service, manage the certification process workflow, automate notifications and tasks, send bulk communications, market the value of your program to increase involvement and maintain a complete history of all interactions with your customers and vendors.
The web portal allows your applicants, certificants, program directors and other business partners to interact with your program online, freeing your staff of unnecessary customer service calls. Checking status, updating profiles, making payments, ordering study guides or practice tests, logging continuing education, renewals and more are handled through the personalized web portal.
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