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| Cobalt unveils its Certification Management Suite product line |
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January 2, 2006
Cobalt announces the launch of its Certification Management Suite product line. This product suite is comprised of a full-featured Customer Relationship Management application (for use by your staff) and a comprehensive web-based portal (for use by certificants and other non-staff users).
Staff Interface Features
- Provides a complete history of interactions with certificants
- Comprehensive reporting
- Customizable role-based permission structure
- Microsoft Outlook integration
- Easy-to-create marketing campaigns
- Customer service case tracking
- Product catalog
- Automated workflow rules & e-mail reminders
- Searchable knowledgebase
- Automated data import & export
- Customized automated workflow rules
Portal Features
- Online application & renewal processing
- Complete e-commerce capabilities
- Profile update including name changes
- CEU/PDU tracking
- Real time status notifications & reminders
- Product ordering
- Multiple user rights
About Cobalt
Cobalt (www.cobalt.net) is an Alexandria-based software development firm focused on work with associations, non-profits, certification boards and mid-sized corporate clients. Founded in 1996, Cobalt has worked with over 100 customers to help drive revenue, increase internal efficiency and offer value-added services through customized, database-driven web sites, software applications, systems integration and web site content management solutions. |
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